Privacy Policy

At My Smokies Getaway, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a reservation, or interact with our services. By using our website or booking through us, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

• Personal Identifiable Information (PII): Name, email address, phone number, and payment information when making a reservation or contacting us.
• Booking Information: Dates of stay, number of guests, special requests, and other relevant details related to your reservation.
• Usage Data: Information about how you interact with our website, including pages viewed, time spent on the site, and your browsing preferences. This is typically collected via cookies and analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

• To Process Reservations: We use your personal and booking information to confirm and manage your stay.
• To Improve Our Services: We may use your feedback and website usage data to improve our offerings, enhance user experience, and tailor our services to your needs.
• To Communicate with You: We may contact you about your booking, special offers, and updates about our services. You can opt out of marketing communications at any time.
• To Process Payments: We use your payment information to securely process transactions related to your bookings.

How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures, including encryption and secure servers, to protect your data during transmission and storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist in operating our website or fulfilling your reservation, such as payment processors and email marketing services. These third parties are obligated to keep your information secure and use it solely for the purposes of providing services on our behalf.

We may also disclose your information if required by law or to protect our rights and property.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences and analyze website traffic. You can manage your cookie settings through your browser, but disabling cookies may affect your experience on our site.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request Deletion of your personal data, subject to legal obligations or legitimate business purposes.
• Opt-out of marketing communications by clicking the unsubscribe link in emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before sharing your information with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date it is posted. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us