Terms and Conditions

Welcome to My Smokies Getaway! By using our website, booking a stay, or engaging with our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General Terms

These Terms and Conditions govern your use of the website and services provided by My Smokies Getaway. If you do not agree with any part of these terms, please refrain from using our website or services.

2. Reservations and Payments

• Booking: To secure your reservation, full payment or a deposit may be required depending on the property and booking terms. Payment is due at the time of booking unless otherwise specified.
• Payment Methods: We accept various payment methods, including credit/debit cards, and other online payment systems. All payment transactions are processed securely.
• Reservation Confirmation: Your booking is not confirmed until you receive an email confirmation with details about your reservation.

3. Cancellation and Refunds

• Cancellation Policy: Each property has its own cancellation policy, which will be provided at the time of booking. Be sure to review these terms before confirming your reservation.
• Refunds: Refunds are subject to the cancellation policy of the property. If you cancel outside the allowed window, you may be charged a cancellation fee. No refunds will be provided for early checkouts.
• No-Show Policy: If you fail to check-in on the scheduled arrival date, your reservation will be treated as a no-show, and no refund will be provided.

4. Guest Responsibilities

• Guest Conduct: Guests are expected to act respectfully and responsibly during their stay. Any behavior that disturbs the peace or damages the property will not be tolerated.
• Damage to Property: Guests are responsible for any damages caused to the property during their stay. In the event of damage, the guest will be charged accordingly.
• Pet Policy: If you bring a pet, you are responsible for cleaning up after your pet and ensuring they do not cause damage or disturbances. Specific pet policies apply to each property, so please check the details when booking.

5. Check-In and Check-Out

• Check-In: Standard check-in time is 4:00 PM, unless otherwise specified by the property. Early check-ins may be available upon request, subject to availability.
• Check-Out: Standard check-out time is 10:00 AM. Late check-out may incur additional fees and is subject to availability.

6. Privacy and Data Collection

We respect your privacy. For details on how we collect, use, and protect your personal data, please review our Privacy Policy.

7. Limitations of Liability

• Property Use: My Smokies Getaway is not responsible for any injuries, accidents, or property loss that occurs during your stay. Guests use the property at their own risk.
• Force Majeure: We are not liable for any failure to provide services due to circumstances beyond our control, such as natural disasters, weather conditions, or government regulations.

8. Modifications to Terms

My Smokies Getaway reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon posting. Please review these terms regularly.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state in which My Smokies Getaway operates. Any disputes arising from the use of our services shall be subject to the jurisdiction of the local courts.